Terms & Conditions
These Terms of Use (“Terms”) govern the access or use by you, an individual, from within any country in the world (excluding the United States and its territories and possessions and Mainland China) of applications, websites, content, call center, technology platform, e-payment services, products, and services (collectively, the “Swvl Services”) made available by Swvl Inc. (Company Number 1945550), a private limited liability company established in the British Virgin Islands, having its offices at Kingston Chambers, PO Box 173, Road Town, Tortola, British Virgin Islands (“Swvl”), which expression includes Swvl’s subsidiaries, legal representatives, administrators, successors-in-title, permitted assigns, and affiliates (“Affiliates”).
These Terms constitute a legally binding agreement between you and your local Swvl entity. Please read these Terms carefully before accessing or using the Swvl Services. If you do not agree to be bound by the Terms, you may not use or access the Swvl Services.
Your access and use of the Swvl Services constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you, Swvl, and your local Swvl entity. These Terms expressly supersede prior agreements or arrangements with you. Swvl may immediately terminate these Terms or any of the Swvl Services with respect to you, or generally cease offering or deny access to the Swvl Services or any portion thereof, at any time for any reason.
Supplemental terms may apply to certain Swvl Services, such as policies for a particular event, activity, or promotion, and such supplemental terms will be disclosed to you in connection with the applicable Swvl Services. Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes and period of the applicable Swvl Services. Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Swvl Services.
Swvl may amend the Terms related to the Swvl Services from time to time. Amendments will be effective upon Swvl posting such updated Terms at this location or the amended policies or supplemental terms on the applicable Service. Your continued access or use of the Swvl Services after such posting constitutes your consent to be bound by the Terms, as amended.
Our collection and use of your personal information or any other data that may be collected from time to time in connection with the use of the Swvl Services is provided in Swvl’s Privacy Policy, which can be accessed at https://www.swvl.com/privacy_policy. Swvl may provide a claims processor, an insurer, or any person required under applicable laws any necessary information (including your contact information) if there is a complaint, dispute, or conflict, which may include an accident, involving you and a Third Party Provider (including a transportation network company driver), and such information or data is necessary to resolve the complaint, dispute, or conflict.
The Swvl Services constitute a technology platform that enables users of Swvl’s mobile applications or websites provided as part of the Swvl Services (each, an “Application”) to arrange and schedule transportation services with independent third-party providers of such services, including independent third-party transportation providers under agreement with Swvl or certain of Swvl’s Affiliates (“Third Party Providers”). Unless otherwise agreed by Swvl in a separate written agreement with you, the Swvl Services are made available solely for your personal and non-commercial use. Each service provided by a Third Party Provider to you shall constitute a separate legal agreement between you and the Third Party Provider.
You acknowledge that Swvl does not provide any form of transportation services or function as a transportation carrier or service provider or own any vehicles for transportation and that all such transportation services are provided by Third Party Providers who are not employed by Swvl or any of its Affiliates nor operate under their control.
(i) Access and use the Applications on your personal device solely in connection with your use of the Swvl Services
(ii) Access and use any content, information, and related materials that may be made available through the Swvl Services, in each case solely for your personal and non-commercial use. Any rights not expressly granted herein are reserved by Swvl and Swvl’s licensors.
(i) remove any copyright, trademark, or other proprietary notices from any portion of the Swvl Services.
(ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast, or otherwise exploit the Swvl Services except as expressly permitted by Swvl.
(iii) decompile, reverse engineer, or disassemble the Swvl Services.
(iv) link to, mirror, or frame any portion of the Swvl Services.
(v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Swvl Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Swvl Services.
(vi) attempt to gain unauthorized access to or impair any aspect of the Swvl Services or its related systems or networks.
(i) Certain of Swvl’s Affiliates
(ii) Independent Third Party Providers, including transportation network company drivers, transportation charter permit holders, or holders of similar transportation permits, authorizations, or licenses.
(i) In or related to the Swvl Services except for the limited license granted above
(ii) To use or reference in any manner Swvl’s company names, logos, product and service names, trademarks, or service marks or those of Swvl’s licensors irrespective of whether or not they are registered or unregistered.
As part of your Account, Swvl may provide you with access to a wallet feature in the Swvl mobile application which may allow you to:
(i) Manage payment for Services
(ii) Add and store pre-paid credit balance (“Swvl Credit”)
(iii) Transfer Swvl Credit to or receive Swvl Credit from other users, against payment of any applicable fees and subject to any limits on the number of transfers or the amount of Swvl Credit you can send and/or receive, which fees and limits may be modified by Swvl (in its sole discretion) from time to time.
When transferring Swvl Credit balance to another user, the amount transferred and the applicable fees (if any) will be deducted from your Account balance and will be transferred to the other user. Once the request for the transfer of Swvl Credit is completed, the transfer cannot be canceled or otherwise reversed. You agree that in providing you with this feature, Swvl is merely enabling the transfer of Swvl Credit balance and is in no way responsible for the actions of the individual users, including the reason for which Swvl Credit is transferred by or to you.
You may be entitled to purchase bundles of Swvl Credit (“Swvl Bundles”) or you may receive trip discounts (“Trip Discounts”) that you can apply toward payment of certain services provided by Swvl or fees charged by Swvl in relation to the Services.
Swvl Bundles, Swvl Credits, and Trip Discounts are only valid for use on the Swvl Platform and are not transferable or redeemable for cash, are non-refundable, and may only be used for certain Services. Swvl Bundles and Trip Discounts cannot be combined, and if the cost of your ride exceeds the applicable credit or discount value we will charge your payment method on file for the outstanding cost of the trip.
Additional restrictions on Swvl Bundles, Swvl Credits, and Trip Discounts may apply as communicated to you in a relevant promotion or specific terms. Swvl may cancel or vary the terms relating to any Swvl Bundles, Swvl Credits, or Trip Discounts at any time in its sole discretion.
As part of your Account, Swvl may provide you with or allow you to create a “Swvl Code,” a unique alphanumeric code for you to distribute to friends, family, and other persons (each a “Referred User”) to become new users (“Referred Users”). Swvl Codes may only be distributed for promotional purposes and must be given away free of charge.
You may not sell, trade, or barter your Swvl Code. You are prohibited from advertising Swvl Codes, including but not limited to on Google, Facebook, Twitter, and Instagram or on any other digital platform or website owned or controlled by you or any other person. Swvl reserves the right to deactivate or invalidate any Swvl Code at any time in Swvl’s sole discretion.
From time to time, Swvl may offer you incentives to refer new users to the Swvl community (the “Referral Program”). These incentives may come in the form of Swvl Credits and/or Trip Discounts, and Swvl may set or change the incentive types, amounts, terms, restrictions, and qualification requirements for any incentives in its sole discretion.
Swvl may, in Swvl’s sole discretion, permit you from time to time to submit, upload, publish, or otherwise make available to Swvl through the Swvl Services textual, audio, and/or visual content and information, including commentary and feedback related to the Swvl Services, initiation of support requests, and submission of entries for competitions and promotions (“User Content”).
Any User Content provided by you remains your property. However, by providing User Content to Swvl, you grant Swvl a worldwide, perpetual, irrevocable, transferable, royalty-free license (with the right to sublicense) to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised (including in connection with the Swvl Services and Swvl’s business and on third-party sites and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.
You represent and warrant that:
(i) you either are the sole and exclusive owner of all User Content or you have all rights, licenses, consents, and releases necessary to grant Swvl the license to the User Content as set forth above
(ii) neither the User Content nor your submission, uploading, publishing, or otherwise making available of such User Content nor Swvl’s use of the User Content as permitted herein will infringe, misappropriate, or violate a third party’s intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
In addition to your general obligations under the sub-heading “Activities” below, you agree to not provide User Content that is false, inaccurate, misleading (directly or by omission or failure to update information), defamatory, libelous, hateful, abusive, obscene, profane, offensive, pornographic or sexually oriented, threatening, harassing, illegal, or otherwise offensive, as determined by Swvl in its sole discretion, whether or not such material may be protected by law. Swvl may, but shall not be obligated to, review, monitor, or remove User Content, at Swvl’s sole discretion and at any time and for any reason, without notice to you.
You are responsible for obtaining the data network access necessary to use the Swvl Services. Your mobile network’s data and messaging rates and fees may apply if you access or use the Swvl Services from a wireless-enabled device, and you shall be responsible for such rates and fees. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Swvl Services and Applications and any updates thereto. Swvl does not guarantee that the Swvl Services, or any portion thereof, will function on any particular hardware or devices.