• User Accounts
  
  To use most aspects of the Swvl Services, you must register for and maintain an active personal user Swvl Services account (“Account”).You must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18), to set up and maintain an Account. Account registration requires you to submit to Swvl certain personal information, such as your name, address, mobile phone number, and age, as well as at least one valid payment method (either a credit card, cash, or accepted payment partner).You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired payment method on file, may result in your inability to access and use the Swvl Services or Swvl’s termination of these Terms with you. You are responsible for all activity that occurs under your Account, and you agree to maintain, at all times, the security and secrecy of your Account username and password. Unless otherwise permitted by Swvl in writing, you may only possess one Account.
• User Requirements and Conduct
  
  The Swvl Service is not available for use by persons under the age of 18. You may not authorize third parties to use your Account, and you may not allow persons under the age of 18 to receive transportation services from Third Party Providers unless they are accompanied by you. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the Swvl Services, and you may only use the Swvl Services for lawful purposes (e.g., no transport of unlawful or hazardous materials). You will not, in your use of the Swvl Services, cause nuisance, annoyance, inconvenience, or property damage, whether to the Third Party Provider or any other party. In certain instances, you may be asked to provide proof of identity to access or use the Swvl Services, and you agree that you may be denied access by the Third Party Provider or to use the Swvl Services if you refuse to provide proof of identity.
• Text Messaging
  
  By creating an Account, you agree that the Swvl Services may send you text (SMS) messages as part of the normal business operation of your use of the Swvl Services. You may opt out of receiving text (SMS) messages from Swvl at any time by following the directions found [here●]. You acknowledge that opting out of receiving text (SMS) messages may impact your use of the Swvl Services.
  • Promotional Codes
    
    Swvl may, in Swvl’s sole discretion, create promotional codes that may be redeemed for Account credit, or other features or benefits related to the Swvl Services and/or a Third Party Provider’s services, subject to any additional terms that Swvl establishes on a per promotional code basis (“Promo Codes”). You agree that Promo Codes:
    (i) Must be used for the intended audience and purpose, and in a lawful manner.(ii) May not be duplicated, sold, or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by Swvl.
    (iii) May be disabled by Swvl at any time for any reason without liability to Swvl.
    (iv) May only be used pursuant to the specific terms that Swvl establishes for such Promo Code.(v) Are not valid for cash.
    (vi) May expire prior to your use. Swvl reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that Swvl determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms.
• Bundels and Credits 

As part of your Account, Swvl may provide you with access to a wallet feature in the Swvl mobile application which may allow you to:

(i) Manage payment for Services
(ii) Add and store pre-paid credit balance (“Swvl Credit”)
(iii) Transfer Swvl Credit to or receive Swvl Credit from other users, against payment of any applicable fees and subject to any limits on the number of transfers or the amount of Swvl Credit you can send and/or receive, which fees and limits may be modified by Swvl (in its sole discretion) from time to time.

When transferring Swvl Credit balance to another user, the amount transferred and the applicable fees (if any) will be deducted from your Account balance and will be transferred to the other user. Once the request for the transfer of Swvl Credit is completed, the transfer cannot be canceled or otherwise reversed. You agree that in providing you with this feature, Swvl is merely enabling the transfer of Swvl Credit balance and is in no way responsible for the actions of the individual users, including the reason for which Swvl Credit is transferred by or to you.

You may be entitled to purchase bundles of Swvl Credit (“Swvl Bundles”) or you may receive trip discounts (“Trip Discounts”) that you can apply toward payment of certain services provided by Swvl or fees charged by Swvl in relation to the Services.

Swvl Bundles, Swvl Credits, and Trip Discounts are only valid for use on the Swvl Platform and are not transferable or redeemable for cash, are non-refundable, and may only be used for certain Services. Swvl Bundles and Trip Discounts cannot be combined, and if the cost of your ride exceeds the applicable credit or discount value we will charge your payment method on file for the outstanding cost of the trip.

Additional restrictions on Swvl Bundles, Swvl Credits, and Trip Discounts may apply as communicated to you in a relevant promotion or specific terms. Swvl may cancel or vary the terms relating to any Swvl Bundles, Swvl Credits, or Trip Discounts at any time in its sole discretion.

• Referral Program

As part of your Account, Swvl may provide you with or allow you to create a “Swvl Code,” a unique alphanumeric code for you to distribute to friends, family, and other persons (each a “Referred User”) to become new users (“Referred Users”). Swvl Codes may only be distributed for promotional purposes and must be given away free of charge.

You may not sell, trade, or barter your Swvl Code. You are prohibited from advertising Swvl Codes, including but not limited to on Google, Facebook, Twitter, and Instagram or on any other digital platform or website owned or controlled by you or any other person. Swvl reserves the right to deactivate or invalidate any Swvl Code at any time in Swvl’s sole discretion.

From time to time, Swvl may offer you incentives to refer new users to the Swvl community (the “Referral Program”). These incentives may come in the form of Swvl Credits and/or Trip Discounts, and Swvl may set or change the incentive types, amounts, terms, restrictions, and qualification requirements for any incentives in its sole discretion.

• User Provided Content

Swvl may, in Swvl’s sole discretion, permit you from time to time to submit, upload, publish, or otherwise make available to Swvl through the Swvl Services textual, audio, and/or visual content and information, including commentary and feedback related to the Swvl Services, initiation of support requests, and submission of entries for competitions and promotions (“User Content”).

Any User Content provided by you remains your property. However, by providing User Content to Swvl, you grant Swvl a worldwide, perpetual, irrevocable, transferable, royalty-free license (with the right to sublicense) to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised (including in connection with the Swvl Services and Swvl’s business and on third-party sites and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.
You represent and warrant that:

(i) you either are the sole and exclusive owner of all User Content or you have all rights, licenses, consents, and releases necessary to grant Swvl the license to the User Content as set forth above
(ii) neither the User Content nor your submission, uploading, publishing, or otherwise making available of such User Content nor Swvl’s use of the User Content as permitted herein will infringe, misappropriate, or violate a third party’s intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

In addition to your general obligations under the sub-heading “Activities” below, you agree to not provide User Content that is false, inaccurate, misleading (directly or by omission or failure to update information), defamatory, libelous, hateful, abusive, obscene, profane, offensive, pornographic or sexually oriented, threatening, harassing, illegal, or otherwise offensive, as determined by Swvl in its sole discretion, whether or not such material may be protected by law. Swvl may, but shall not be obligated to, review, monitor, or remove User Content, at Swvl’s sole discretion and at any time and for any reason, without notice to you.

• Network Access and Devices

You are responsible for obtaining the data network access necessary to use the Swvl Services. Your mobile network’s data and messaging rates and fees may apply if you access or use the Swvl Services from a wireless-enabled device, and you shall be responsible for such rates and fees. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Swvl Services and Applications and any updates thereto. Swvl does not guarantee that the Swvl Services, or any portion thereof, will function on any particular hardware or devices.